I love Roy’s statement that:
I wish I had known that the solution for needing to teach our users how to search our catalog was to create a system that didn’t need to be taught — and that we would spend years asking vendors for systems that solved our problems but did little to serve our users.
A few minutes later, I stumbled across Jennifer Matthews‘ blog – she’s a student of English and Comparative Literary Studies at the University of Warwick:
So I figure that the library is evil. And it hates me.